We respond to inquiries as quickly as possible, generally within 48-72 business hours.
For general questions about your account, billing, or app features, please email us directly. Note that technical issues must include your username and the device you are using.
[email protected]
If a user is harassing you, violating our Terms of Service, or you feel unsafe, please use the in-app reporting tools located on the user's profile.
For escalations regarding safety or criminal behavior, please contact your local law enforcement immediately. You may follow up with our trust and safety team at:
[email protected]
TrustDate provides support services on a "best-effort" basis. We make no representations or guarantees regarding response times, ticket resolution, or the availability of technical representatives. TrustDate is not liable for any consequences arising from delayed support communications.